Tabitha's Schmid receives highest state honor

Tabitha Health Care Services is proud to announce that Aloha Schmid, RN, CHPN, received the state's highest honor for end-of-life professionals at the Nebraska Hospice and Palliative Care Partnership's (NHPCP) annual banquet on April 2. The "State Impact Award" recognizes Schmid's contributions to the work of NHPCP and end-of-life care over the last year in Nebraska. She has served as NHPCP's president for four years, recently completing her final two-year term. Schmid has worked for Tabitha for 17 years and serves as Assistant Administrator for Community Development.
She received her certification as a Hospice and Palliative Care Nurse in 1998. Schmid maintains membership in the Hospice Professional Nurse Association and the National Hospice and Palliative Care Organization, serving on the Assessment, Resource and Quality Workgroup, convened by the Veterans Advisory Council, a national committee of (NHPCO) in collaboration with Veteran Administration's Hospice and Palliative Care Program. She also serves as co-chair of the York County Health Coalition End of Life Partnership.
NHPCP is not-for-profit and consists of 50 organizations with an interest in caring for individuals who are terminally ill. NHPCP includes Nebraska hospices, community end-of-life coalitions and other health and elder-care organizations. You can visit NHPCP at nehospice.org.
Tabitha Health Care Services is Nebraska's longest serving home care and hospice provider and promotes the dignity, independence and health of older adults in 29 southeast Nebraska counties and is available online at Tabitha.org.

Scavo attends school of banking
Steve Scavo, Technology Operations Support at Cornerstone Bank, recently completed the 2008 School of Banking Fundamentals.  This school was recently held in Topeka, Kansas.  The School of Banking Fundamentals is sponsored by the Kansas and Nebraska Bankers Associations and is in partnership with the Colorado, Louisiana and Wyoming Bankers Associations.
The School is designed to instruct students in core banking concepts as they relate to the overall functioning of a bank.  Completion of this course assists students in developing skills which allow them to better serve their banking community.
The Schools of Banking, located in Lincoln, Nebraska, is a jointly owned subsidiary of the Kansas and Nebraska Bankers Associations.

Tabitha Staff Honored For Years of
Service
It has been said that your employees are your most valuable resource. Tabitha Health Care Services celebrated our most valuable resources at the Annual Employee Recognition Banquet on April 3. Tabitha is very proud to announce Janalee Tiffany of York, has contributed 35 years at Tabitha. Dianne Corbett of Friend celebrated 20 years; and Suzanne Clement for 10 years, Stacy Clark, S. Marlene Wrightsman, all from York, reached five years of service.
Tabitha also recognized staff that reached perfect attendance in 2007: Marilyn Anderson, Connie Block, Dianne Corbett, Wanda Driewer, Gail Effken, Linda Eigsti, Kay Malleck, Terri Pesek, Carolyn Peters, Starlynn Stuhr.

The Good, The Mad and the Ugly
The York Chamber of Commerce and the York Visitor's Committee are sponsoring a customer service seminar on June 3 at the Tommy-Suz Beer Garden at Chances "R" Restaurant.  The presenter for the event will be York's own Jeanne Baer, President of
Creative Training Solutions of Lincoln, Nebraska.
If you're a front-line employee, you know that how you manage customer behaviors can make the difference between your organization's success and failure. At this workshop, you'll learn how to handle three challenging customers-those who are "good" (but too chatty), those who are "mad"(angry or hostile about something specific), and those who are "ugly" (constantly demanding).  
While the course focuses on telephone "how to's" these tips also apply to face-to-face encounters. And you'll find these techniques work as successfully with your internal customers (your fellow employees) as they do with your external ones.
Here's some of what you'll learn:  How to recognize customers are too chatty, demanding, or angry -- The steps to deal with each of these three challenging types --How to solve problems by apply H.E.A.T. (Hear the customer out, Empathize, Apologize, Address the problem, and Thank the customer and Take action) -- Why and how to review such incidents to profit from them in the future
This entertaining session is perfect for any employee who deals with the public.  Bank Tellers, Hotel Front Desk Clerks, Retail and Governmental Staff will all benefit from this seminar.  If you are a member of the York Chamber of Commerce, the first 5 staff members you send are FREE...after that it's just $5.00 per person.  For non-members, the fee is $10.00 per person.  There is also an optional lunch at the Chances 'R for an additional $10.00 per person.

Thought for the week
If you're doing your best, you won't have any time to worry about failure.

If you have some Business Beat news or tips to direct my way, call 362-5180 and leave a message or drop an email to news@yorknewstimes.com with the words "business beat" in the subject line.  You can also mail the item to Business Beat, c/o York News-Times, P.O. Box 279, York, NE 68467.  Dave Sjuts photo courtesy of Abbott Studio.